Assistant
Studio Manager

Ember is a new heated mat Pilates and Sculpt studio on Manhattan's Upper East Side. Our aim is to set a new standard for the experience, bringing together exceptional instruction, incredible hospitality and high design. Every detail is considered, from arrival through the final breath. We are hiring a full-time Studio Manager to run the studio, lead the team, and deliver a warm, elevated member experience from day one.

Role Purpose

The Assistant Studio Manager is the Studio Manager’s second-in-command and the manager on duty whenever the Studio Manager is off the floor or not working. 

Core responsibilities

• Serve as manager on duty for assigned shifts: own opening or closing accountability, confirm every class is ready, and remain the visible decision-maker on the floor.
• Handle routine member questions and service recovery within written limits; escalate injuries, safety concerns, refunds above limits, and policy exceptions.
• Support the Studio Manager with scheduling input, training delivery, and new-hire onboarding.
• Direct the content task queue during defined low-traffic blocks: assign capture/draft tasks, quality-check assets, and confirm uploads before clock-out. 
• Document incidents, cash or system issues, facilities concerns, and unresolved member needs; complete clean shift handoffs.
• Coach associates in the moment on standards; route repeated performance issues to the Studio Manager.
  

What success looks like

• Your shifts run to the Studio Manager's standard: the studio opens or closes on time, every class is ready — room set, heat right — and problems are handled calmly on the floor, not left waiting.
• Members feel looked after on your watch: routine questions and complaints are resolved on the spot, within your limits, and anything bigger reaches the Studio Manager the same day, with the facts documented.
• Handoffs are clean: incidents, cash or system issues, facilities concerns, and unresolved member needs are logged before you leave, so the next manager on duty never walks into a surprise.
• The Studio Manager can step away: scheduling input is reliable, new hires come up to standard, associates are coached in the moment, and the content task queue is assigned and quality-checked during low-traffic blocks.
  

Requirements

• 2+ years in hospitality, boutique fitness, or retail with shift-lead or supervisory experience.
• Warm, calm service; strong follow-through; sound judgment about priorities.
• Comfort with booking/POS systems and routine admin.
• Availability across the operating week, including weekends, opens, and closes.
• Phone-camera comfort and willingness to execute the approved content queue.

How to apply

Email résumé to jordan@emberstudio.com with the role in the subject line.